Description
With your service standards in place, Atelier CX helps your team bring them to life through immersive, practical training. Whether conducted in person or virtually through Forbes Travel Guide’s The Academy platform, our sessions build team confidence, consistency, and accountability. Each module is tailored to your property’s service touchpoints and brand tone, ensuring that staff not only understand the standards but can deliver them with confidence and care.
What’s Included:
- In-person or virtual training delivery, customized to your brand
- Interactive workshops designed around your service blueprint
- Role-based coaching for guest-facing and leadership teams
- Custom modules and facilitation guides
- Workshop agendas and quick-reference job tools
- Certificates of completion for participating staff
Designed for:
- Pre-opening teams preparing for launch
- Properties or brands rolling out new service rituals or refined standards
- Companies undergoing a brand refresh or culture alignment initiative
- Cross-functional teams needing consistency in guest or client interactions
- Hospitality, retail, travel, or service-based businesses aiming to build accountability, confidence, and consistency across teams
Delivery Format:
- Live in-person sessions or live virtual delivery
- Virtual access provided via FTG’s The Academy (mobile, tablet, desktop compatible)
Availability: Global
