Elevated Service Training

Elevated Service Training by The Academy equips service professionals with the foundation to provide unsurpassed guest experiences through consistency and attention to what truly matters.


The Academy’s Elevated Service Training is designed to ground service professionals in the bedrock of exceptional hospitality. This accessible program guides your team through essential strategies:

  • Consistent Service Excellence: Develop a deep understanding of consistent behaviors that are the hallmark of unsurpassed guest service.
  • Core Themes of Elevated Experiences: Explore the critical themes that shape and enhance the guest experience, ensuring every interaction is memorable.

With these insights, your team will be prepared to elevate every guest interaction, ensuring satisfaction and loyalty. This curriculum is your stepping stone to setting a new standard in guest service.