Description
Atelier CX’s final phase brings objective evaluation to your customer experience. Through discreet, incognito assessments, we measure how consistently your teams deliver on the service blueprint. Our experts observe guest interactions across touchpoints, offering detailed feedback and actionable insights. This helps brands set specific goals, identify trends, and maintain excellence long after training ends.
What’s Included:
- Discreet, incognito service assessments
- Evaluations conducted against your custom service standards
- Detailed online reports with clear scoring and narrative observations
- Year-to-date progress tracking across properties or departments
- Insights for targeted coaching, training refinement, or team recognition
Designed for:
- Properties seeking an unbiased measure of service execution
- Brands looking to benchmark and sustain high performance
- Multi-location teams needing consistency in delivery
- Executives aiming to track long-term service culture ROI
Delivery Format:
- On-site visits conducted anonymously
- Secure online reporting dashboard
Availability: Global
