Description
This foundational engagement sets the stage for consistent, elevated service delivery. Atelier CX partners with your leadership team to understand your brand’s vision, tone, and guest expectations. From there, we craft a comprehensive set of bespoke service standards that bring your brand identity to life through operational behaviors. These blueprints unify teams, guide daily interactions, and form the foundation for training and performance measurement.
What’s Included:
- Brand immersion and service consultation
- Custom service standards tailored to your brand, by department or guest touchpoint
- A complete suite of ready-to-use tools to embed standards into daily operations, including:
- Service pocket cards
- Back-of-house visual posters
- Interactive guest-facing examples
- Training decks and facilitation guides
Designed for:
- New openings or properties undergoing repositioning
- Hospitality teams seeking Forbes Travel Guide alignment
- Brands formalizing their unique service identity
Delivery Format:
- Virtual and/or on-site consultation
- Final deliverables presented in branded, ready-to-use format
Availability: Global
