Foundations of Exceptional Service

“Foundations of Exceptional Service” from The Academy provides the cornerstone for staff to elevate client experiences with personalized service and outstanding products.


“The Foundations of Exceptional Service” curriculum lays the groundwork for service excellence across all levels of the hospitality industry. The program empowers your staff with vital skills and knowledge:

  • Introduction to Forbes Travel Guide: Understand the prestige and purpose behind Forbes Travel Guide and its impact on service excellence.
  • Essential Service Behaviors: Identify and implement key behaviors that contribute to exceptional service delivery.
  • Client Experience Priorities: Delve into the factors that significantly affect client satisfaction and loyalty.
  • Communication Mastery: Strengthen communication abilities to effectively address client concerns and enhance service interactions.

This training fosters a deep-seated confidence in your team, enabling them to become ambassadors of exceptional service.