Customer Experience Consulting - Astria https://www.discoverastria.com Curated Vendors to supply your Hotel needs Wed, 14 May 2025 18:57:53 +0000 en-US hourly 1 https://wordpress.org/?v=7.0 https://i0.wp.com/www.discoverastria.com/wp-content/uploads/2024/01/cropped-AstriaFavicon-2.png?fit=32%2C32&ssl=1 Customer Experience Consulting - Astria https://www.discoverastria.com 32 32 231944145 Service Blueprint Development https://www.discoverastria.com/product/service-blueprint-development/ Wed, 14 May 2025 17:59:51 +0000 https://www.discoverastria.com/?post_type=product&p=7564 A tailored service blueprint is crafted by thoroughly assessing your brand’s vision and designing standards that embody its core values. Our approach ensures that every operational detail aligns with your service excellence commitment.

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]]> This foundational engagement sets the stage for consistent, elevated service delivery. Atelier CX partners with your leadership team to understand your brand’s vision, tone, and guest expectations. From there, we craft a comprehensive set of bespoke service standards that bring your brand identity to life through operational behaviors. These blueprints unify teams, guide daily interactions, and form the foundation for training and performance measurement.

What’s Included:

  • Brand immersion and service consultation
  • Custom service standards tailored to your brand, by department or guest touchpoint
  • A complete suite of ready-to-use tools to embed standards into daily operations, including:
    • Service pocket cards
    • Back-of-house visual posters
    • Interactive guest-facing examples
    • Training decks and facilitation guides

Designed for:

  • New openings or properties undergoing repositioning
  • Hospitality teams seeking Forbes Travel Guide alignment
  • Brands formalizing their unique service identity

Delivery Format:

  • Virtual and/or on-site consultation
  • Final deliverables presented in branded, ready-to-use format

Availability: Global

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]]> 7564 Team Training & Service Refinement https://www.discoverastria.com/product/team-training-service-refinement/ Wed, 14 May 2025 10:22:07 +0000 https://www.discoverastria.com/?post_type=product&p=7594 Immersive, brand-aligned training that brings your service standards to life through engaging workshops, customized modules, and team coaching.

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]]> With your service standards in place, Atelier CX helps your team bring them to life through immersive, practical training. Whether conducted in person or virtually through Forbes Travel Guide’s The Academy platform, our sessions build team confidence, consistency, and accountability. Each module is tailored to your property’s service touchpoints and brand tone, ensuring that staff not only understand the standards but can deliver them with confidence and care.

What’s Included:

  • In-person or virtual training delivery, customized to your brand
  • Interactive workshops designed around your service blueprint
  • Role-based coaching for guest-facing and leadership teams
  • Custom modules and facilitation guides
  • Workshop agendas and quick-reference job tools
  • Certificates of completion for participating staff

Designed for:

  • Pre-opening teams preparing for launch
  • Properties or brands rolling out new service rituals or refined standards
  • Companies undergoing a brand refresh or culture alignment initiative
  • Cross-functional teams needing consistency in guest or client interactions
  • Hospitality, retail, travel, or service-based businesses aiming to build accountability, confidence, and consistency across teams

Delivery Format:

  • Live in-person sessions or live virtual delivery
  • Virtual access provided via FTG’s The Academy (mobile, tablet, desktop compatible)

Availability: Global

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]]> 7594 Incognito Assessments & Performance Insights https://www.discoverastria.com/product/incognito-assessments-performance-insights/ Wed, 14 May 2025 09:38:57 +0000 https://www.discoverastria.com/?post_type=product&p=7601 Unbiased, incognito evaluations paired with detailed performance insights to help your team stay accountable and continuously improve.

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]]> Atelier CX’s final phase brings objective evaluation to your customer experience. Through discreet, incognito assessments, we measure how consistently your teams deliver on the service blueprint. Our experts observe guest interactions across touchpoints, offering detailed feedback and actionable insights. This helps brands set specific goals, identify trends, and maintain excellence long after training ends.

What’s Included:

  • Discreet, incognito service assessments
  • Evaluations conducted against your custom service standards
  • Detailed online reports with clear scoring and narrative observations
  • Year-to-date progress tracking across properties or departments
  • Insights for targeted coaching, training refinement, or team recognition

Designed for:

  • Properties seeking an unbiased measure of service execution
  • Brands looking to benchmark and sustain high performance
  • Multi-location teams needing consistency in delivery
  • Executives aiming to track long-term service culture ROI

Delivery Format:

  • On-site visits conducted anonymously
  • Secure online reporting dashboard

Availability: Global

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