Each chest also includes menus detailing the tea selection, helping guests better understand the range and make more informed, personalised choices. We also offer a “Smell and See” tea time experience, allowing guests to explore teas through their visual composition and aroma before making their selection.

In addition, our Tea Sommeliers travel across the US to train hospitality teams. This program strengthens service confidence, deepens product knowledge, and shares the heritage of Palais des Thés, ensuring a consistently elevated guest experience!

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Topics range from guest name usage and thoughtful alternatives to posture, eye contact, and tone of voice, ensuring teams are aligned, engaged, and ready to deliver luxury-level service in every interaction. With no prep required and built-in usage tracking, Service Energizers makes it easy to operationalize service excellence, department by department.

What’s Included:

• Daily email delivery of Service Energizers
• Rotating topics based on Forbes Travel Guide standards
• Click-and-go format for use in all departments (rooms, spa, F&B, etc.)
• Weekly engagement reports sent to leadership
• DRM dashboard access for tracking and multi-property visibility
• Self-guided options available for teams without traditional stand-ups

Designed For:

• Luxury hotels and resorts building service consistency
• Pre-opening teams or seasonal operations looking for quick-win training
• Department leaders seeking structure and inspiration for pre-shift briefings
• Multi-property or regional leaders aiming for scalable cultural alignment
• Frontline teams, support staff, and call centers needing flexible, easy-to-use guidance

Delivery Format:

• Daily digital delivery via email
• Web-based platform for easy access and tracking
• Mobile-friendly and printable formats available

Availability: Global

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• Articulate Luxury Service: Learn to elevate the guest experience by delivering service that defines luxury.
• Philosophy and Standards: Gain a deep appreciation of the ethos behind Forbes Travel Guide’s esteemed standards.
• Global Standards Practice: Adopt behavior that aligns with the highest benchmarks of global luxury hospitality.
• Technical Skill Finesse: Hone technical skills with an acute attention to detail that luxury service demands.
• Atmosphere of Luxury: Master the art of crafting an inviting atmosphere that resonates with every guest.
• Customized Learning Pathways: Benefit from specialized training routes tailored for Rooms, Housekeeping, and Food & Beverage departments.

Equip your team with the skills to not just meet but exceed the expectations of the luxury clientele.

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• Consistent Service Excellence: Develop a deep understanding of consistent behaviors that are the hallmark of unsurpassed guest service.
• Core Themes of Elevated Experiences: Explore the critical themes that shape and enhance the guest experience, ensuring every interaction is memorable.

With these insights, your team will be prepared to elevate every guest interaction, ensuring satisfaction and loyalty. This curriculum is your stepping stone to setting a new standard in guest service.

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• Introduction to Forbes Travel Guide: Understand the prestige and purpose behind Forbes Travel Guide and its impact on service excellence.
• Essential Service Behaviors: Identify and implement key behaviors that contribute to exceptional service delivery.
• Client Experience Priorities: Delve into the factors that significantly affect client satisfaction and loyalty.
• Communication Mastery: Strengthen communication abilities to effectively address client concerns and enhance service interactions.

This training fosters a deep-seated confidence in your team, enabling them to become ambassadors of exceptional service.

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